Contact Us
Contact Stake Casino Australia
Email is the fastest way to reach us: [email protected]. Our team reads messages 24/7, confirms receipt within 2 business days and replies in full within 10 business days.
You can write to us about:
- A question about an article, a table or a figure on the Site;
- A correction, if something on a page looks outdated or wrong;
- A complaint about the Site or its Content;
- Partnership, advertising or media enquiries;
- Help finding the right support service.
To help us answer quickly, include the page address, a short subject line and a clear description of your question. Please never send passwords, two-factor codes, identity documents, card details or crypto wallet keys. We never ask for them.
Questions That Go to Stake
Questions about an account, deposits, withdrawals, verification, bonuses, limits or self-exclusion go to Stake directly, through its own support channels:
| Channel | Details | Typical response | Best for |
|---|---|---|---|
| Live chat | On Stake.com, 24/7, for logged-in accounts | 1 to 20 minutes | Payments, bonuses, account access |
| [email protected] | 5 to 24 hours | Longer cases and documents | |
| Help Center | help.stake.com, articles in eight categories | Self-service, 24/7 | Account, payments, casino, sports, VIP |
| Stake Smart | Responsible gambling section on Stake.com | Self-service, 24/7 | Limits, Break In Play, self-exclusion |
Official Stake Channels
Scammers often copy the Stake name and logo on social media, in messaging apps and in fake apps. Stake posts Bonus Drop codes and news only through its official accounts:
- Telegram: t.me/StakeCasino;
- X: @stake;
- Instagram: @stake;
- Facebook: StakeCasino;
- YouTube: StakeCasinoTV;
- TikTok: @stake;
- Reddit: r/Stake;
- Community forum: stakecommunity.com.
Complaints
A complaint about a Stake account, a payment, a bonus or a game result should go to Stake support first, by live chat or by email to [email protected]. Stake operates under licence OGL/2024/1451/0918 issued by the Curaçao Gaming Authority, and the licence provides a further route if Stake does not resolve the matter.
Company Details
Stake.com is owned and operated by Medium Rare N.V., registration number 145353, registered address Seru Loraweg 17 B, Curaçao. Payment agent companies are Medium Rare Limited and MRS Tech Limited.
Responsible Gambling Support
If gambling is causing stress, money problems or conflict, free and confidential help is available in Australia at any time. Call Gambling Help Online on 1800 858 858, Lifeline on 13 11 14 for crisis support, or the National Debt Helpline on 1800 007 007 for financial counselling. Our Responsible Gaming page explains the warning signs and the limits available in the Stake account.
18+ · Gambling is not a source of income · Gambling Help Online 1800 858 858