Responsible Gaming

Our Commitment

Stake Casino Australia publishes information about Stake products, and every page on the Site is written for adults aged 18 or over. We describe bonuses, games and payments with their conditions and costs, and we never present gambling as income, a solution to debt or a reliable way to win.

Recognising Problem Gambling

Problem gambling rarely starts suddenly. It usually builds through small changes in habits that are easy to explain away. Ask yourself honestly whether any of the following apply:

• You spend more money or time on gambling than you planned;
• You chase losses, raising stakes to win back what you lost;
• You borrow money, use credit or sell belongings to gamble;
• You hide your gambling from family, friends or a partner;
• You feel restless, anxious or irritable when you try to cut down;
• Gambling affects your work, study, sleep or relationships;
• You gamble to escape stress, boredom, loneliness or low mood.

Tools in the Stake Account

If one or more of the signs above sounds familiar, the controls in the Stake account let you set firm boundaries before the next session rather than after it. Stake describes them as part of its Stake Smart approach, alongside a monthly budget calculator for working out how much disposable income, if any, can go to gambling:

• Deposit limits, set daily, weekly or monthly, cap how much money enters the account;
• Loss limits, on the same daily, weekly or monthly basis, stop play once a set loss is reached;
• Single-wager limits cap the size of any one bet, which helps with fast games such as Crash or Limbo;
• Break In Play pauses the account for one day, two days or up to a full month;
• Self-exclusion closes access for a minimum of six months, with an indefinite option;
• Product Exclusion and Poker Exclusion block one part of the site while leaving the rest of the account open;
• Stake Vault moves funds out of the live balance, so they are not available for impulse bets.

Limits and exclusions are set in the responsible gambling section of the Stake account or through Stake’s live support, which is available 24/7. We recommend setting limits on a calm day, when the decision is not shaped by a recent win or loss.

Self-Exclusion

Self-exclusion is the strongest control available. Once you choose a period, the account stays closed for that time, and the minimum period on Stake is six months, with an indefinite option. Pick a period you are prepared to keep, and remove saved logins and apps so the break is easier to hold.

In Australia, BetStop is the national self-exclusion register. It covers licensed Australian online and phone wagering providers, not offshore casinos, so pair it with blocking software if you want wider protection. Gamban, GamBlock, BetBlocker and Net Nanny block access to gambling websites and apps across your devices.

Preventing Underage Gambling

Gambling is strictly for adults aged 18 or over. Stake asks for the date of birth at registration and confirms identity with a photo ID and selfie at verification Level 2. You can help keep young people safe at home with a few simple steps:

• Keep account passwords, two-factor codes and saved logins private;
• Log out of gambling accounts on shared phones, tablets and computers;
• Never let a child watch you play or hold your device while an account is open;
• Use parental-control software such as Net Nanny, or a blocker such as Gamban, on family devices;
• Talk openly with teenagers about gambling-style features in games and on social media.

Free Support in Australia

Talking to someone early makes a real difference, and you do not need to be in crisis to ask for help. These services are free and confidential:

• Gambling Help Online: 1800 858 858, open 24 hours a day, with phone, online chat and email support at gamblinghelponline.org.au;
• Lifeline: 13 11 14, for crisis support at any time of day or night;
• National Debt Helpline: 1800 007 007, free financial counselling if gambling has led to money problems;
• BetStop: betstop.gov.au, the national self-exclusion register for licensed wagering services;
• Gamblers Anonymous: gamblersanonymous.org, peer support groups based on shared experience;
• Gambling Therapy: gamblingtherapy.org, international online support in several languages.

If you are worried about a family member or friend, Gambling Help Online also supports people affected by someone else’s gambling.

Check Your Own Gambling

A short, honest self-check is a good first step. Gambling Help Online and Gambling Therapy both offer quick self-assessment tools that look at how often you play, how much you spend and how gambling makes you feel. There is no wrong result: the point is to see your habits clearly and decide what, if anything, to change.

It also helps to keep a simple record for a few weeks. Write down how much time and money each session took and how you felt before and after. Patterns that are hard to notice day to day often stand out on paper.

Getting Help From Us

We do not hold player accounts, so we cannot set limits, apply exclusions or close a Stake account on your behalf. Those requests go to Stake directly, through the responsible gambling section of the account, live support or the Help Center at help.stake.com.

If you have a question about this page, notice Content that seems to encourage risky play, or would like us to point you to the right service, write to [email protected]. We read every message and reply without judgement.

18+ · Gambling is not a source of income · Gambling Help Online 1800 858 858